Yes, iSQUARED offers special material development as a service, which makes it possible to combine ABS with fillers such as glass beads or similar, which are specially tailored to your application.
Refill Material Questions
No, as regulated by EU law, your warranty claim remains unaffected by using iSQUARED materials. Moreover, the Magnuson Moss Warranty Act restricts all printer OEMs (Original Equipment Manufacturers) from demanding anyone to use their branded materials. Thus, they can not bind the retainment of your warranty to the exclusive use of branded parts/materials. It is illegal for a company to refuse warranty work due to the use of third party products. Moreover, a lot of our customers also have a NDA (Non-Disclosure agreement) to ensure that no Company Confidential Information is disseminated externally. If you have such a contract, it is not allowed for the OEM service technican to report to his company which materials you are using in your machine.
No, the use of iSQUARED materials is not verifiable.
We own a wide range of Stratasys printers for our material development. Each product which comes to market is tested intensively beforehand over a long period of time on our own printers and on several printers from our selected partners to ensure the highest quality and compatibility.
Shipping & Delivery Questions
Most of your orders, except orders from Switzerland, are delivered from our Distribution Center in Germany. Orders from Switzerland are proceeded from our headquarter in Lengwil, Switzerland. Some of our materials are also stored in a warehouse in the UK.
Generally, orders are delivered:
- within Germany and Switzerland in 1 to 3 business days,
- within the European Union in 3 to 5 business days and
- outside the European Union in 5 to 7 business days.
No custom fees apply to deliveries within the EU as storage and shipping of our goods take place from our Distribution Center in Germany. For shipments from our Distribution Center in the UK and outside of the EU, fees may vary.
Invoice & Payment Questions
From our Distribution Center in Konstanz, Germany, we supply most of our customers. Therefore, the iSQUARED AG is registered in Germany with a German VAT ID and pays taxes to the German tax office. Customers from Germany will receive an invoice with the German VAT of 19%. With a valid VAT-ID, customers within the EU pay the VAT of 0%, because it is a delivery according to § 4 Abs 1b i.V.m. § 6a UStG. Without a valid VAT-ID we need to charge the German VAT of 19%.
As soon as a service such as a repair or maintenance of the printer by one of our service technicians, is listed on the invoice, all customers from Germany do not pay VAT due to the reverse charge procedure, where the service recipient (customer) pays the VAT instead of the performing entrepreneur.
We accept payment via prepayment, credit card, PayPal or invoice. For payments via credit card we add a surcharge of 3% to your invoice. For payments via PayPal, the surcharge amount to your invoice is 8%.
Volume discounts make iSQUARED products even more affordable. All quantity discounts or special discounts can be found with the respective products. To receive the price list, simply contact us.
Technical Questions
You can find video instructions on how to insert the material cartridges into your PolyJet printer here. If you use 2kg cartridges, please contact us to get the user manual.
Our material is available in two different options, either in a filament spool (as used by the original manufacturer), or for DIY conversion. You can find a tutorial for inserting the spool into the cassette (DIY conversion) here.
No, there are no adaptations necessary for the machine’s hardware or software.
The affix “(all v2)“ refers to the version number of an Objet printer. If the affix “(all v2)“ is mentioned in a spare part’s name, this spare part is only compatible up to version “v2“ of the respective printer. If there is no version number mentioned in the name, the spare part is compatible to all printer versions.
“Refurbished” refers to the condition of a spare part which has been previously used in a 3D printer. Afterwards, the spare part has been refurbished extensively. “Exchange” refers to the customer paying a deposit, returning the old part, and receiving the deposit back after the part arrives at our Distribution Centre.
Please contact us with the data of your printer and we will come back to you with an offer and further information as soon as possible.
If you have a Dimension/uPrint/ HP series printer, you can’t select between different nozzles. You need to order the standard model nozzle T16 and the standard support nozzle T16 P400SR or T16 SR30 (depending on the support material you use). If you have a Fortus series printer you can choose between different nozzles. The larger the diameter the rougher the surface structure and the shorter the printing time. The smaller the nozzle diameter the finer the layer and the longer the printing time. Fine T12 -> T16 ->T20 -> T40 rough.
This error usually occurs when the spool conversion into the cassette wasn’t made properly, so the material can’t move freely and the drive block is not able to move the filament to the printhead. Unload the material from the machine, try to pull the filament out of the cassette. If the filament is not moving freely open the cassette again and do the spool conversion process again. When you are done, pull the filament out of the cassette and check if the material runs freely. For further help, please check our video for the spool conversion process.
FDM Questions
The compatible chip will be added to your order automatically after selecting your printer during the order process. Please note that the chip is charged separately.
No, this is not possible.
Yes, we gladly offer our material in your preferred color, according to a color sample or we provide custom material development in regard to special properties. Please contact us at [email protected] for more details.
All iSQUARED FDM materials are packed safely before shipping and need to get stored in a dry environment at room temperature. After opening, immediately insert your material into the cassette. To prevent unnecessary exposure to moisture only assemble those materials which are directly used.
A certain amount of residual material always remains on the spool. Basically, there is always between 5-10% additional residual material on the spool. Whenever you replace the spool, please pull a certain amount of material out of the machine. Our chips are programmed to print with the relative amount of material (e.g. 922cc or 3.020cc). Once the chip is “empty”, the material change will be displayed. The remaining material on the spool guarantees a smooth material change without causing a print stop.
Yes, we have a recycling program where you will receive a credit on your next order for each returned item. Please contact us for more information about the materials that will be taken back and where the materials should be sent.
You can easily find out if it is a Fortus Classic or Fortus Plus printer by checking the metal cassette. The Plus machines have a black plastic part, the Classic machines have a gray plastic part on the metal cassette.
If you have adhesion problems, please make sure that you always use new build trays. If the problem still occurs, perform a Z-calibration on uPrint, HP Designjet, Dimension SST/ BST 1200/es and Fortus 250 printers according to the manufacturer’s instructions. Repeat the procedure up to 5 times. It is important to shut down and restart the machine after each calibration step. If the adhesion problem occurs on a Dimension Elite or Dimension SST/ BST 768 series, please consult our technical service. Here, the Z-calibration must be carried out by our technical service engineer.
If you leave the filament in an open environment it collects moisture immediately (in less than 30 minutes), this can cause poor part prints. You can recognize humid material if it runs strongly out of your print tip after purging process of the printer. In general, materials such as ABS and ASA are less sensitive to moisture than high-temperature materials such as PC, PPS, Ultem and the various types of support material. ABS and ASA can be post-dried. For this you need a vacuum oven. Set the oven to 75 – 80 °C and the vaccum to 20 mm Hg and dry the material in the oven for 2-3 hours. Then put it back into the cassette with new desiccant bags. Materials such as PC, PPSF, Ultem and also the various types of support material can only be post-dried with special technical equipment and great effort.
In our onlineshop, you will find a pdf. on the installation conditions for each 3D printer. The space requirements and the necessary connections are described there. Please do not forget the installation conditions for the accessories, such as the washout station to remove the soluble support material.
If you want to use soluble support material, you need an isolating transformer and a washout station.
Yes, we are your partner for one-time service, maintenance contracts, installations, briefings and training for this series. Likewise, we can supply you with all the spare parts you need.
Yes, with the Stratasys F770 3D printer, you can create parts measuring 1,000 x 610 x 610 mm in one piece.
Yes, you can wash out the components in the same cleaning station that you wash out your Dimension Series components.
The Dimension series has almost no requirements for installation conditions. It requires an appropriate amount of space and needs a normal power connection. Please also consider the installation conditions of the washout station, if you want to use soluble support material.
Yes, this printer is an entry-level printer with industrial quality. The software and the printer can be operated by any beginner. We will gladly train your employees on this system if they have no experience. One business day is sufficient for this.
You can install the 3D printer in an office/classroom without any problems as it does not emit toxic fumes.
You are welcome to install the Stratasys uPrint on a securely standing table to achieve a better working height.
Both choices have pros and cons that you have to weigh on your own. The uPrint is suitable for users who don’t want to bother much with settings and focus more on a functioning final component. The printer would be ready to use immediately, without much calibration effort.
iSQUARED ABS material is a spool of refill material designed specifically for Stratasys FDM printers. The main difference is that our Refill ABS can be refilled into existing material cartridges, minimizing environmental impact and reducing costs.
We are happy to develop an ABS refill material for Stratasys systems in a color of your choice.
The HP DesignJet and uPrint/Plus OEM cartridges contain 491 cc per spool, and for the uPrintSE/SE Plus models, 688 cc is included on the OEM spool. There are 922 cc on the iSQUARED spools for all models. Calculated down to the cm³ price, the iSQUARED material is up to 50% more affordable than the OEM material.
iSQUARED ABS-ESD (electrostatic dissipative) is a special ABS material designed to prevent electrostatic charging. Unlike conventional ABS, ABS-ESD offers electrical conductivity that makes it ideal for applications where electrostatic discharge control is required, such as in the electronics and semiconductor industries.
Yes, we offer in our portfolio for all HP, uPrint and Dimension 3D printers from the Stratasys range, in addition to the standard ABS, the materials ABS-CF and ABS-ESD.
Yes, you can get the material ABS-ESD for your Fortus 3D printer in a spool size of 3,020 cm³.
ABS-CF offers increased strength and rigidity compared to conventional ABS material. The carbon fiber filling makes parts more robust. This makes ABS-CF particularly suitable for applications where high stiffness is required, for example in aerospace or motor sports.
In the iSQUARED portfolio you will find the material ABS-CF for the Stratasys systems HP, uPrint, Dimension and Fortus. You should not print parts under 2mm wall strength. Otherwise the material can break quickly due to its high stiffness.
On the one hand, there are the pure material costs to consider, where you can save up to 50% when using the refill material. Furthermore, the iSQUARED portfolio offers the ASA material, in addition to 1,510 cm³, in 3,020 cm³ spool size. This saves additional personnel costs, as less changeover is required between print jobs and the risk of machine downtime can be reduced.
On the one hand, the ASA material expands the material portfolio on your HP, uPrint or Dimension machine, and on the other hand, ASA is more UV- and weather-resistant than ABS. It is therefore often used for components that are exposed to sun, rain, snow and other environmental influences, such as housings for outdoor equipment and cladding. Use our test material offer to test ASA material on your 3D printer.
No, no hardware or software upgrade is required on your system. The Stratasys 3D printer will detect the chip on the cassette as usual and automatically set the correct print parameters.
The main difference from OEM material is that refill material can be refilled into empty material cartridges, which is economically advantageous and as well as more environmentally friendly.
The iSQUARED Polycarbonate refill material for Stratasys Fortus 3D printers is available in 1,510 cc and 3020 cc, each in black and white.
Parts made of polycarbonate material are ideal for applications that require high stiffness, temperature resistance and impact strength.
iSQUARED PC-ABS is a blend of polycarbonate and acrylonitrile butadiene styrene (ABS), and it combines the advantages of both materials. Compared to pure polycarbonate, PC-ABS offers improved impact strength and ductility. This means it is less brittle and less likely to break under stress. PC-ABS also retains the excellent temperature resistance and chemical resistance of polycarbonate, making it an excellent choice for applications that require a combination of strength and versatility.
Yes, the PC-ABS refill material for Stratasys Fortus 3D printers is also available in the 3,020 cc spool size.
Yes, through our conversion service you can book this service directly and receive your material as known from Stratasys.
Yes, with the iSQUARED refill material you can also purchase Ultem1010 in a spool size of 3,020 cc.
No, the Ultem1010 material from iSQUARED does not have NSF 51 food contact certification and is therefore not approved for food contact.
iSQUARED Ultem 1010 Refill Material is characterized by its exceptional temperature resistance, chemical resistance and mechanical strength. It can withstand temperatures of up to 216°C and is resistant to many chemicals.
Yes, you can find our breakaway support material for use with Ultem9085 refill under part number FUS9085 in our onlineshop.
We have the iSQUARED Ultem9085 refill material available in the colors natural and black as standard. For other individual colors we offer customized material developments.
For some Stratasys support materials we already offer a refill alternative. For example, Breakaway Support, which is a support material for Ultem, and SR-30 and P400SR replacements. You can find these in our onlineshop. All materials that we cannot offer as refills can be purchased as original materials in our shop.
The two support materials DSS30 and FSS30 are removed with the help of a cleaning station, just like the original materials SR30 and P400SR.
With pleasure. Feel free to let us know which cleaning station you were using before and, if it covered your needs perfectly, or what you were missing and we will be happy to provide you with a quote for a new cleaning station. Sometimes we also have refurbished used machines in our portfolio.
PolyJet Questions
All iSQUARED PolyJet materials are packed safely before shipping and need to get stored in a dry environment at room temperature. Do not expose the material to heat sources or direct sunlight.
We strongly advise against refilling a new Objet cartridge with remaining content of a depleted cartridge as this can lead to malfunctions with your machine.
Our iSQUARED material is comparable to the SUP705 of Stratasys. By default, the SUP705 chip is supplied with the cartridges. However, if you are currently printing SUP706, please let us know and you will receive a SUP706 chip with our IORA support material to print iSQUARED support material without changes on the printer. Please note, that we do not offer a separate SUP706 support material.
When using the SUP705 support material, the machines print a fine support grid of model material into the support material. This procedure provides higher strength and stability, but this grid of model material does not dissolve in a caustic bath. The print part must be cleaned of the support material manually or with a cleaning station (Waterjet). When using the SUP706 support material, the machine does not print such a grid; instead, very fine dots of model material are imprinted in the support material, which lie like balls in the gel-like support material. This means that the support force is not as high as with SUP705, but the material is more soluble. The printed part can be cleaned either manually or in a caustic bath.
Because the chip is already included. If you order PolyJet model material the chips will be automatically supplied with the cartridge. If you order support material we deliver the SUP705 by default. If you print with 706 support, just write us a short note and we will send you the chip for SUP706.
Our PolyJet materials are packed in environmentally friendly cardboard boxes rather than plastic cases, which makes the iSQUARED cartridges slightly lighter than those of the OEM. To balance the weight, you will get additional aluminium weights which we send new customers for free with their first order. However, the quantity of material is always 3,6kg per cartridge.
Our IORA materials are not biocompatible. However, only the MED610, VeroGlaze MED620 and MED625FLX of the original manufacturer are bio-certified. For further details please have a look at our data sheets next to the respective product or contact us.
Please contact our sales team to get detailed information.
No, the material is not to be used beyond the best-before date. Using material after the expiration date may cause irreparable damage to the machine, especially to the print heads.
For Desktop machines, the iSQUARED IORA Model Blue, Black and Gray cartridges are delivered by default with a VeroWhite chip. The advantage for you as a customer is that you can also print the colors blue, black and gray with a machine that can actually only print white, such as the Alaris 30. Furthermore, you do not have to run a wizard when changing colors, which unnecessarily consumes material for the rinsing process, which in turn not only saves you time but also money. Please note that the running of a wizard is only necessary to avoid a gradual change in color during the printing process.
Please check your UV lamp assembly and run the UV calibration wizard afterwards under Options menu > Wizards. If the problem occurs again, please contact us directly.
Try first to clean the print heads and run a pattern test afterwards to check whether your print heads are still in a good condition. If the problem occurs again, please contact us directly.
The Stratasys Desktop Series is a line of compact and user-friendly 3D printers designed for desktop use. Unlike larger industrial-grade machines, the Desktop Series is smaller in size, making it suitable for office or educational environments. These printers offer simplified operation and are geared towards small-scale prototyping, concept modeling, and educational purposes.
No, the Stratasys Desktop Series 3D printers are primarily single-material printers and are not capable of printing multiple colors or using different materials simultaneously in a single print job.
For each system offered in our online shop, you can find a site preparation overview that shows you the installation requirements.
No, Stratasys Eden machines are single-material 3D printers, which means they can only use one material per print job. It is not possible to combine multiple materials or colors simultaneously in a single print process. If you need multiple materials or colors for your project, you should consider models from the Stratasys Connex series.
Stratasys Eden machines offer different size options for the build volume, depending on the model. The machines are available in various sizes to meet the requirements of different applications. Users can choose the appropriate model based on the desired build volume size.
Stratasys Eden machines are designed with user-friendliness in mind. They come with intuitive software interfaces that make it easy for operators to prepare and set up their 3D printing jobs. Additionally, the machines are equipped with features such as automated calibration and material loading, which simplify the printing process and reduce the need for manual intervention. This user-friendly design makes the Stratasys Eden machines accessible to a wide range of users, from beginners to experienced professionals.
These are the available build volume sizes. The 260 in the machine name means a build volume of 255 x 252 x 200 mm, the 350 has a build volume of 342 x 342 x 200 mm and the 500 offers a size of 490 x 390 x 200 mm.
From the Connex series, all build sizes within the “Connex3” can create models with color in Cyan, Magenta and Yellow. All other models can create models in white, black, blue, and gray.
With the Connex, Connex2, and Connex3 models, you can create different Shore hardness levels. The Connex1 can only perform overmolding using the Shore hardness available in the cartridge and cannot produce any custom mixtures.
The Stratasys J-Series is one of Stratasys’ most advanced and versatile 3D printers. Compared to other models, the J-Series offers the unique ability to combine multiple materials and colors in a single print, allowing for highly realistic and complex models.
Full-color PolyJet printing allows models to be created in a wide range of colors and textures. By using a color mixing system, PolyJet technology can also create intermediate colors by combining different base colors. This enables impressive color variety and high-resolution, realistic models with smooth surfaces and fine details.
With every available used machine in our online store you will find a site preparation guide, in which the environmental and installation conditions are explained in detail. If you have any further questions, please do not hesitate to contact our team.
Absolutely, Stratasys Dental Series printers utilize advanced PolyJet technology, which allows for high precision and intricate detailing. They can create highly accurate dental models with smooth surfaces and fine details, enabling dental professionals to visualize treatment plans and communicate effectively with their patients.
Yes, Stratasys Dental Series printers are designed to seamlessly integrate into existing dental workflows. They come with user-friendly interfaces and intuitive software, making them accessible to dental professionals of all levels of expertise. The printers offer compatibility with standard dental CAD software, allowing easy transfer of digital files for 3D printing. This ensures a smooth transition to incorporating 3D printing technology into dental practices and laboratories.
Yes, Stratasys Dental Series printers are capable of handling high-volume production of dental appliances. These printers are designed for reliability and efficiency, enabling continuous and consistent 3D printing. Dental practices and laboratories can rely on the printers to meet the demands of their workload while maintaining the same level of accuracy and quality.
Stratasys Healthcare 3D printers offer the ability to manufacture highly precise, patient-specific products and models. This can increase the accuracy of surgeries, reduce treatment time, and decrease the risk of complications. Additionally, they enable quick customization of solutions to individual needs.
The development of Stratasys Healthcare materials has undergone an extensive period and has gone through numerous certification processes that iSQUARED is currently unable to replicate. However, we do have these machines in our used machine portfolio because we believe in their usage and want to provide customers with a cost-effective entry into this field.
Yes, Stratasys Healthcare 3D printers can be utilized to create highly precise anatomical models from medical imaging data. This enables doctors and surgeons to have better visualization and planning for complex procedures, as well as improving patient education.
Yes, the colors white, black, gray and blue all get a chip for white material. Thus, the machine recognizes the material as white, and you can print with other colors that are not originally intended.
Yes, our development department offers it as a service to produce the IORA material in a color tailored to your needs. This is possible even for relatively small quantities.
Yes, we work with price scales. So if you order a larger quantity, you will automatically get a better price. You can see the price scales in the onlineshop.
IORA Model Clear offers like the Stratasys VeroClear high transparency and clarity, similar to glass or Plexiglas. It can be used for products such as optics, lighting, packaging and design.
IORA Model Clear is printed using Stratasys’ PolyJet technology. This 3D printing process allows layers of liquid photopolymer material to be precisely deposited and cured with UV light.
To achieve optimal clarity with IORA Model Clear, it is recommended to ensure proper post-processing techniques. After printing, you can use a clear polish or sanding technique to smoothen the surface of the printed part. Additionally, applying a clear coat or using an UV curing process can further enhance transparency and glossiness.
No, the IORA Model Flex PolyJet Refill material for Stratasys PolyJet 3D printers is suitable as a replacement for TangoPlus and Agilus30 material.
With the PolyJet cartridges, unlike the FDM cartridges, the chips are already installed on the cartridge and the cartridge can be loaded directly into the Stratasys 3D printer.
No, we don’t offer SUP706 support material. However, if you are currently printing SUP706, you can still use our SUP705 for your print jobs without a problem. Please let us know that you are currently printing with SUP706 when ordering our IORA support material and you will receive a SUP706 chip with our IORA support material, so you can print with SUP705 material while the maschine thinks you are printing SUP706.
Yes, this is possible.
Need help? Contact us at any time
Please feel free to reach out to us if you seek a free consultation. Our experienced team will be more than happy to provide advice and guidance.